Reference

Terms Conditions for Your wbaji Account

Before you open an account or move money through bKash, Nagad, or Rocket on wbaji, these terms set out what we expect from you and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyBangladesh region eligibility
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wbaji Terms Conditions for Your wbaji Account
HOW WE HANDLE THIS

How wbaji Applies These Terms to Your Account

These terms are not written to trap you — they exist so both sides know exactly where they stand. Below are six areas where we apply these terms directly to real account situations, from wallet verification to what happens when a rule is breached.

Wallet Verification

When you deposit via bKash, Nagad, or Rocket, the mobile number used must match the name on your wbaji account.

Account Security

You are responsible for keeping your login credentials private. If we detect a login from an unusual location or device, we may send an OTP to your registered number before allowing access.

Data Retention

We retain your account information, transaction records, and deposit history for as long as your account is active and for a defined period after closure.

Terms Updates

When we revise these terms, the updated version goes live on this page immediately. We do not send advance notice for minor changes.

Breach and Suspension

If we find that an account has breached these terms — for example, by using a third-party bKash wallet or creating duplicate accounts — we may suspend access while we investigate.

Requesting Changes or Corrections

If your registered name, mobile number, or wallet details need to be updated, submit a correction request through the account help channel with supporting identification.

TERMS QUERY CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through live chat, email, and our account help channel — bring your account details and the specific section you want to discuss so we can resolve it faster.

Live Chat Reach us through the live chat button inside your account dashboard. Available around the clock for terms clarifications, account access questions, and deposit or withdrawal disputes linked to bKash, Nagad, or Rocket transactions.
Email Support Send a detailed message to our support email if your query involves account documents, name-verification mismatches, or a formal dispute. Include your registered account name and the wallet number used so we can trace the transaction quickly.
Account Help Channel For questions about suspensions, eligibility decisions, or terms updates, use the account help channel found under your account settings. This channel routes your message directly to the compliance team rather than general support.

Common Questions About These Terms

These are the questions we hear most often when someone wants to understand how our terms apply to their account, their wallet, or a specific situation they have run into. If your question is not here, our live chat team can point you to the right section of this page.

Yes. Submitting your registration details counts as your acceptance of the current version of these terms. You do not need to sign anything separately — the act of opening the account confirms you have read and agreed to what is written here at that point in time.

No. The bKash, Nagad, or Rocket account you use to deposit must be registered in your own name and match the details on your wbaji account. Using a family member's wallet can trigger a name-mismatch hold, and repeated instances may result in account suspension pending a review.

Your existing balance is not affected by a terms update. However, any action you take after the update — placing a bet, requesting a withdrawal, or making a new deposit — is covered by the revised terms. We recommend checking this page before any significant transaction.

Eligibility depends on your local law and the regions we currently serve. Check the eligibility section inside your account settings or contact support through live chat. We cannot make a legal determination for you — that assessment is your own responsibility based on where you are located.

No. Each person may hold one account only. Creating a second account — even with a different email address or mobile number — is a breach of these terms. If we identify duplicate accounts, both may be suspended and any balance under review will be held until the situation is resolved.

Contact us through the account help channel inside your account settings and state clearly which decision you are disputing. Include your account name, the date of suspension, and any relevant Nagad, Rocket, or bKash transaction references. Our compliance team will review and respond to you in writing.

Yes. You must meet the minimum age requirement set by the laws of your jurisdiction to use this platform. We do not specify a universal age here because the legal threshold varies by region. It is your responsibility to confirm that your use of the account is lawful in your location.

We retain transaction records, including bKash, Nagad, and Rocket deposit and withdrawal history, for a set period after account closure. This is to handle any late disputes or pending payouts. The exact retention period is governed by applicable rules in the regions where we operate.

We publish the current version of these terms on this page. If you need a record of terms in force at a specific date — for example, during a dispute — submit a request through our email support channel with your account details and the date in question, and we will do our best to assist.

If any part of these terms is found to be unenforceable under applicable local law, the remaining sections continue to apply. We do not override local law — access to wbaji and use of these terms is subject to the laws of your region. Eligibility is always dependent on where you are and what your local law permits.

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