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How wbaji Handles Your Personal Information

We keep this straightforward. When you create an account, deposit through bKash, Nagad or Rocket, or contact our support channels, we collect certain data to run your account securely and process your transactions.

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DATA HANDLING DETAILS

How We Protect and Manage Your Information

Privacy is not just a document for us. It shapes how we build account flows, store transaction records and handle your bKash, Nagad or Rocket wallet details. Below are the specific practices we follow so you know exactly what happens with your data at each stage of your time on the platform.

Encryption in Transit

Every connection between your device and the wbaji platform runs through encrypted channels. Whether you are logging in, making a deposit via Nagad, or checking withdrawal status, your data travels in encrypted form so it cannot be intercepted between your phone and our servers.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising tracking cookies are placed by us. You can clear all cookies from your device browser settings, which will end your active session and reset stored preferences.

Account Security Layers

Your account is protected by your password and, where available, a one-time verification code sent to your registered number. If someone attempts access from an unrecognised device, we may require additional verification before allowing login, adding a practical barrier against unauthorised entry.

Data Retention Period

We keep your personal and transaction data for as long as your account is active. After you close your account, we retain records for a limited period to resolve any pending disputes or meet legal obligations in your region, then securely delete them from our active systems.

Third-Party Sharing

Your data is shared only where necessary. Payment processors such as bKash, Nagad and Rocket receive transaction details to complete your deposits and withdrawals. We do not sell or rent your personal information to marketing companies or data brokers under any circumstances.

How to Request Changes

You can request access to your stored data, ask for corrections, or request deletion by contacting support via live chat or email. Once verified, we process updates to your profile directly. Deletion requests are handled subject to any legal retention requirements that may apply in eligible regions.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how your information is stored, want to request a copy of your data, or need something corrected or deleted, we have clear channels open for you. Our support team handles privacy-related requests with the same priority as account or payment queries, so you will not be waiting in a separate queue.

Live Chat Open live chat from any page on the platform. Mention your privacy query and the agent will route it to our data team.
Email Support Send your privacy request by email. Include your registered phone number or account identifier so we can locate your records quickly.
Account Settings Inside your account dashboard, you can update your phone number, email address and wallet details directly. For changes that affect your identity verification, such as a name change, submit through live chat or email so our team can verify and…

Common Privacy Questions Answered

Below are the questions we hear most often about data and privacy on the platform. If your specific concern is not covered here, reach out through live chat or email and our team will address it directly.

We collect your name, phone number, email address and the mobile wallet identifier you use for deposits. If you register via bKash, Nagad or Rocket, we store the wallet reference linked to your transaction but not your wallet PIN or password.

No. We do not sell, rent or provide your personal information to advertising networks or data brokers. Your data is shared only with payment processors to complete transactions and with authorities where local law in eligible regions requires it.

Contact our support team through live chat or email with your registered phone number. We will compile a summary of the personal and transaction data associated with your account and send it to your verified email address.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we will close your account and begin the deletion process. Some records may be retained briefly to satisfy legal obligations, after which they are permanently removed.

Transaction data is encrypted during transfer and stored in secured systems with restricted access. Only authorised personnel involved in processing your deposit or withdrawal can view the relevant transaction identifiers. Your wallet PIN is never stored on our side.

We use session cookies to maintain your login state and preference cookies to store your language and layout settings. We do not use third-party advertising trackers. You can delete all cookies through your device browser settings at any time.

Data processing infrastructure may be located in different jurisdictions. Where data is processed outside your region, we apply equivalent security measures. Availability and terms depend on your local law and eligible regions.

After account closure, we retain your records for a limited period necessary to resolve disputes or comply with legal requirements. Once that period ends, data is securely deleted from active systems and backups on a scheduled cycle.

In the unlikely event of a breach affecting your personal data, we will notify you through your registered email or phone number as soon as reasonably possible, explain what data was affected, and outline what steps we are taking to contain the issue.

Log into your account and update your phone number or email through the account settings page. If the change affects your identity verification status, submit the request via live chat or email so our team can verify and apply the update securely.

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