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How We Handle Your Data and Account Policies

We keep this page straightforward because you deserve clarity on how wbaji manages your information, your account standing, and your rights as a user in eligible regions.

Data ProtectionAccount PoliciesJurisdiction DisclosureContact PathsCookie Handling

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What Our Legal Stance Covers and Why It Matters

wbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal framework exists to protect you and to keep the relationship between you and the platform transparent. We operate under policies that govern data collection, data storage, account verification, payment processing through bKash, Nagad, and Rocket, and how we respond to requests you make about

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your personal information. Availability of our services depends on your local law and eligible regions — we do not extend access where regulation does not permit it, and we ask that you confirm your own eligibility before creating an account. When you fund your account through
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bKash or Nagad, the transaction data we receive is handled under the same retention and security rules as every other piece of personal data. We do not sell your information to third parties. We do not share your wallet details beyond what is required to process
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your deposit or withdrawal. If local authorities make a lawful request for user data, we comply only within the scope of that specific request. Cookie usage on our site is limited to functionality and session management — we explain what each cookie does in the relevant
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section below. You can contact our support channel at any time to ask what data we hold, request corrections, or ask for deletion where the law in your region provides that right. Our policies update periodically; when they do, we notify you through your registered account
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email or via an in-account message before changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Policy Questions Get Direct Answers Here

When you have a question about your data, your account status, or anything in our legal documentation, our support paths are built to get you a real answer without bouncing you between departments. We handle policy-related queries with the same urgency as payment issues because your rights matter as much as your balance.

HOW WE PROTECT YOU

Data Handling, Security, and Your Account Integrity

We built our data practices around what matters to someone who funds an account through a mobile wallet and expects that information to stay private. Every layer from cookies to account verification exists to keep your experience secure without making it complicated. Here is how each piece works in practice so you know exactly what happens behind the screen.

Data Collection Scope

We collect only what we need to run your account — name, email, mobile number, and wallet transaction references from bKash, Nagad, or Rocket. We do not request unnecessary documents or harvest browsing data beyond session cookies required for functionality.

Cookie Policy

Our cookies handle session persistence and language preference. We do not use tracking cookies that follow you across other sites. You can clear cookies from your browser at any time without losing account access — you will simply need to log in again on your next visit.

Account Security

Your account is protected by password plus OTP verification sent to your registered mobile number. If you change your withdrawal wallet, we trigger an additional verification step to confirm it is really you making that update, not someone who accessed your session.

Data Retention

We retain your account data for as long as your account is active plus a reasonable period after closure, as required by applicable regulation in your jurisdiction. Once retention obligations end, we delete or anonymise your records so they cannot be linked back to you.

Who to Contact for Changes

If you want to update your personal details, correct inaccurate information, or request full deletion of your data, reach out through the account settings panel or live chat. We process verified requests and confirm completion back to you within a reasonable timeframe.

Third-Party Sharing

We do not sell or rent your data. Payment processors like bKash, Nagad, and Rocket receive only the transaction-specific information needed to complete your deposit or withdrawal. No marketing partners, no data brokers, no sharing beyond what keeps your account functional.

Answers to What You Actually Want to Know

We grouped the questions people ask most about our legal policies, data handling, and account rights. Each answer is specific to how things work here rather than a vague legal paragraph copied from somewhere else. If your question is not covered below, reach us through live chat or the account settings panel.

We collect your name, email address, mobile number, and the wallet reference details from your bKash, Nagad, or Rocket transaction when you make a deposit. We do not ask for information beyond what is needed to verify your identity and process payments.

Yes. Go to the data requests section inside your account settings panel, submit a formal export request, and we will compile your records into a downloadable format. You receive a reference number to track the request until completion.

Submit a deletion request through the account settings panel or contact live chat with your username. We verify your identity, process the deletion for all non-legally-required records, and confirm back to you when it is done.

No. Your bKash, Nagad, or Rocket wallet information is shared only with the payment processor handling your specific transaction. We do not pass wallet data to marketing partners, analytics firms, or any entity outside the payment flow.

After closure, we retain records for the period required by applicable law in your jurisdiction. Once that obligation expires, we delete or fully anonymise your data so it can no longer be connected to your identity.

Access depends on your local law and eligible regions. We ask you to confirm your own eligibility when you create an account. We do not extend services where regulation does not permit, and we reserve the right to restrict access if your jurisdiction changes.

We use session cookies for login persistence and a language-preference cookie so the site loads in your chosen language. We do not deploy cross-site tracking cookies or share cookie data with external advertisers. Clear them anytime from your browser settings.

Your account uses password authentication plus an OTP sent to your mobile number. Wallet change requests trigger an extra verification step. If we detect unusual login activity, we lock the session and notify you through your registered contact method.

We notify you via your registered email or through an in-account message before any policy change takes effect. The updated document is posted on this page with a revision note so you can see exactly what changed and when.

Open live chat or use the account settings panel to file a concern. Include your username and describe the issue. Our team reviews data-handling complaints with priority and responds with findings plus any corrective steps taken on your behalf.

How We Handle Your Data and Account Policies

Policy Questions Get Direct Answers Here

Data Handling, Security, and Your Account Integrity

Data Collection Scope

Cookie Policy

Account Security

Data Retention

Who to Contact for Changes

Third-Party Sharing

Answers to What You Actually Want to Know

01 What personal data does wbaji collect when I open an account?

02 Can I request a copy of all data you hold about me?

03 How do I ask for my data to be deleted?

04 Does wbaji share my wallet details with advertisers or third parties?

05 What happens to my data if I close my account?

06 Are services available to everyone in Bangladesh?

07 How does wbaji use cookies on the site?

08 What security measures protect my account from unauthorised access?

09 How will I know if wbaji updates its legal policies?

10 Who do I contact if I believe my data was handled incorrectly?

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